Junior IT Support Analyst

City, London
Crone Corkill

Junior IT Support Analyst
30,000 – 40,000 per annum
Full time – Central London – Office based 5 days per week

Is this the Junior IT Support Analyst role for you?

Crone Corkill are partnering with a longstanding, boutique professional services client who are looking to onboard a Junior IT Support Analyst to focus on 1st/2nd Line responsibilities. Working as part of a close-knit team, your key focus will be on Desktop Support for circa 90 London based end users, whilst collaborating with senior members of the team & vendors. You’ll be the main point of contact for IT Support related issues, escalating where appropriate. They’re on the Microsoft E3 license, so experience using the tools within is very advantageous.

What will you do as a Junior IT Support Analyst?

• Support users in the office, over the phone and virtually
• Solve problems independently and escalate when needed
• Create and administer user accounts on Office 365/Azure and Active Directory
• Manage user permissions, memberships, backups etc
• Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies
• Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
• Provide updates on hardware & software issues
• Provide support with suppliers/partners when required
• Supporting Apple products – iPhones are used by most employees and around 10% of the workforce use Macs
• Perform IT inductions for new starters
• Setting up & maintaining AV and conference equipment

What skills do you need to be a Junior IT Support Analyst?

• The ability to work independently on Desktop Support
• Customer service expertise
• Desktop Support in a Windows 10/11 environment
• Office 365/Azure admin
• Teams admin experience
• SharePoint
• OneDrive
• Azure AD & Active Directory admin
• Experience with Apple products (iPhones & Macs)
• Intune & AutoPilot experience (advantageous)
• Experience working in a small company/IT team previously (advantageous)
• Knowledge of Networking and/or Information & Cyber Security (advantageous)

What’s in it for you?

In return, you’ll be joining an experienced team with expertise across infrastructure, architecture and development, with regular involvement in projects and implementations being prevalent.