Junior IT Support Engineer

Shepton Mallet, Somerset
British Solar Renewables

About Us:

At British Solar Renewables (BSR), we’re not just shaping the future; we’re powering it. With a bold commitment to a net-zero carbon world, we lead the charge in developing, building, and managing utility-scale solar and storage projects across the UK and beyond.

Why BSR?

• Impact Unleashed: Dare to make a difference? So do we. At BSR, our mission fuels a relentless pursuit of solutions, going beyond the expected to create a meaningful impact.
• Innovation in Our DNA: Passion, curiosity, and data-driven decisions define us as pioneers. We don’t just welcome change; we thrive on it, shaping the future of sustainable energy.
• Team Spirit, Real Results: We’re not afraid to stumble, and when we do, we learn and rise together. A united force celebrating authenticity, where diversity is not just welcomed but embraced.

What you will be doing in this role:

The IT Junior Support Engineer will be the primary point of contact for our end users and take pride in delivering excellent service. They will possess excellent troubleshooting skills to enable them to identify, diagnose and resolve issues experienced by end users. You will help with hardware troubleshooting and deployments, supporting communication devices, software applications, deployment of updates. The IT Junior Support Engineer will ensure all support calls are answered and logged efficiently in accordance with internal processes and procedures and will maintain IT asset inventories.

Taking direction from the Head of IT, the IT Junior Support Engineer will work in partnership with all business areas to support their needs and requirements for day to day IT activities. This role is part of a small IT team and therefore hands on cover for the IT Systems Administrator duties may be required at times. The IT Junior Support Engineer should also possess a can-do attitude with a passion to go that extra mile.

What we need from you:

• Provide effective technical support including troubleshooting, performing diagnostics checks and ultimately resolution of the issue.
• Make sure that all support calls are logged, prioritised and dealt with in a timely manner as outlined in IT operating procedures.
• Utilise Intune to assist with the deployment and management of all end user desktops and laptops (Windows 10 & 11).
• Communicate with all levels of the business to successfully provide updates and resolution to ongoing incidents.
• Perform management tasks in Active Directory, including user creation, user deletion and group management.
• Working with the IT Systems Administrator manage appropriate levels of access to systems.
• Undertake administration tasks for SharePoint Online, including building new site pages, updating permissions and migrating data.
• Perform upgrades and deployments of all software used by BSR.
• Deploy and support mobile phones and tablets (Android & iOS)

• Participate in rigorous inventory control for both hardware and software licensing to make sure that all assets are utilised before additional purchases are authorised.
• Arrange safe disposal/recycling of old equipment following WEEE regulations.
• Aid the IT Systems Administrator in the roll-out of new technologies and upgrades.
• Liaise with 3 rd parties where need to resolve issues with hardware and software.

What skills will you have?

Experience

• Educated to AS level, BTEC, NVQ level 3 or equivalent.

Required Skills:

• Excellent analytical troubleshooting and diagnostic skills.
• Ability to prioritise and execute support tasks in a timely manner.
• Strong multitasking skills to be able to effectively manage multiple activities, including cross-team dependent activities simultaneously.
• Excellent written and verbal communication skills.
• Desire to self-educate on the ever-changing landscape of both IT infrastructure and cyber security.
• Strong ability to work effectively in collaboration with other members of a team.
• Team player with can-do approach
• Have the passion to go that extra mile for your customer.

What you will get from BSR:

• Monthly Social Buzz: Elevate your work experience with monthly events that spark connections and camaraderie.
• Flex Your Way: Dive into a dynamic work-life balance with our hybrid working arrangement that lets you work from home three days a week.
• Family First: Cherish family moments with our family-friendly parental leave because we know what truly matters.
• Support Beyond Work: Your well-being is a priority. Dive into our Employee Assistance Programme offering comprehensive life support.
• Rewards Galore: Celebrate your dedication with our annual bonus scheme and referral programme because hard work deserves its spotlight.
• Professional Growth: Stay ahead of the game with an annual reimbursement for one professional membership.
• Time to Unwind: Enjoy 25 days of holiday per year, plus bank holidays, with the freedom to roll over up to 5 days for that extra escape.
• Secure Future: Your tomorrow matters. Secure it with our robust pension scheme.
• Health Matters: Rest easy with private healthcare and life insurance coverage, because your well-being is non-negotiable.
• Stress-Free Commute: Forget the parking hassle enjoy free office parking, ensuring your journey to success is smooth.

Tips from the recruiter:

• Tailor your application: Stand out from the crowd, align your application with the role s specific requirements.
• Mind the Deadline: Ensure your application is submitted by the specified closing date.
• Prepare for Success: If invited to interview, come with thoughtful questions about the role and company.

If this opportunity sparks your ambition, fuels your passion, and aligns with your vision, we invite you to make your mark. Send your compelling application to: .

At BSR, we are committed to equal opportunities in employment. Our hiring decisions are not just about roles; they are about the right people shaping the future. If you need reasonable adjustments for the interview process, contact us at the provided email address because diversity fuels innovation.