NMC Cyber Process Writer

Skelmersdale, Lancashire
Police ICT

Join Police Digital Service as NMC Cyber Process Writer – £40,000 – £45,000

About Police Digital Service

Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. Our team provides technical advice and delivers services to help policing and law enforcement organisations across the UK prioritise and focus on technology efforts.

The National Management Centre will provide visibility and control of information risks for Policing. It will support the 24x7x365 nature of the police operations, providing a threat detection and response capability for digital services before, during and after cyber attacks, enabling stakeholders to understand and proactively manage risk across the technology estate at both the national and force level.

Role overview

As NMC Process Writer, you will be responsible for creating comprehensive, user-friendly documentation that can be easily understood by both technical and non-technical audiences. Your work will involve collaborating closely with senior stakeholders and teams across the NMC, to gather necessary information and ensure accuracy in the documentation.

We are looking for a skilled process writer, to join our team and help elevate our client-focused services to new heights. The ideal candidate will have proven success in a producing high-quality documentation in a technical field. A background in Cyber Security or technology will be highly advantageous, providing the context needed to produce relevant and accurate materials. The ability to evaluate and analyse complex information alongside a natural desire to help people understand it, is important in this role.

We offer a collaborative work environment where your contributions will directly impact our success. If you are passionate about making complex information accessible and enjoy working in a dynamic, fast-paced setting, we encourage you to apply and join our dedicated team.

Key Responsibilities

• You will be responsible for the development of comprehensive process documentation that meets organisational and operational standards.
• You will work closely with various teams and stakeholders in order to gain a deep understanding of the NMC Cyber Security products and services and translate complex information into simple, polished, engaging, user-friendly content.
• You will work closely with subject-matter experts to gather insights and clarify complex concepts to develop, organise and write procedure manuals, technical specifications and process documentation.
• You will be responsible for ensuring the consistency and quality of the process documentation across the NMC, ensuring the regular evaluation and continuous review of current content to reflect new features and changes and the development of innovative methods for improvement.
• You will work with service leads to identify documentation repositories and determine the best solutions for data compilation and centralised storage.

What you need to succeed in the role

Essential:

• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing clear, concise and structured documentation and procedure manuals for various audiences
• Excellent interpersonal skills and professional demeanour
• Excellent verbal and written communication skills with a meticulous eye for detail
• The ability to articulate technical understanding to plain simple English in an effective manner.
• Experience working with operational teams to improve services, operational execution, refine content, and create visuals and diagrams for technical support content
• Ability to multi-task, prioritise, and manage time effectively in high-pressure environments

Desirable Experience

• Previous experience in cyber security or technology organisations

All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with PDS.

Why Join us?

• Balance is important and we want you to take time off to recharge – we offer 28 days’ annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday Purchase also available
• Flexible working hours – We trust you to do your job and we appreciate that life doesn’t always fit around a 9 to 5 workday. We operate core hours of 8 to 6, Monday to Friday (37hr week)
• We care about your well-being – we have an EAP that offers not just welfare benefits but also retail discounts
• Plan for the future – we offer an excellent pension scheme and life assurance cover
• Put your mind at rest regarding your health – offering remote GP, mental health and physiotherapy appointments via video consultation
• Family – Enhanced maternity and paternity pay along with a flexible return to work
• Community – one paid day off per year for volunteering

You can find out more here:Benefits – Police Digital Service (pds.police.uk)

Diversity, equity and inclusion

We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities.

Working Arrangements

At the NMC, you will benefit from hybrid working, getting the advantages of both face-to-face team engagement and home working. NMC employees have the opportunity to work in our modern office environment for in-person collaboration, however you will also get the opportunity to work from home 2 days a week.

Please note that in Q3 of 2025, the NMC will be relocating to offices in the Wigan area.