Project Engineer

Fareham, Hampshire
Advanced Resource Managers Limited

Our client are seeking a Third Line Support / Project Engineer to join their expanding team based in Fareham. This role will be a 50/50 mix between 3rd line Support and Project work.

The 3rd Line Support & Project Engineer is responsible for the design, implementation and support of client technical infrastructure covering network, hardware and software systems. Acting as a technical authority within the business they will also act as an escalation point to our support team.

Responsibilities include (but not limited too):

• 3rd line escalation IT support relating to Microsoft’s core business applications, as well as virtual environments built on Microsoft, and VMware.
• System Administration Support services for Microsoft Server related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Technical services for the consultancy, design and support at a network level: WAN and LAN connectivity, routers, firewalls, and security.
• Technical services and support of hosted VoIP telephony solutions.
• Design and implement system solutions for customers using technologies that meet their needs.
• Act as a technical authority internally and to external clients.
• Support a wide variety of business and industry specific applications.
• Implement and support disaster recovery solutions.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Skills/Experience

• Experience with Microsoft Office 365 products, including Exchange Online, SharePoint Online, Azure Active Directory and Office software.
• Good knowledge of networking, including WAN and LAN connectivity, switching, VLANs,DNS etc.
• Microsoft Server technology experience, incl. Hyper-V, clustering, DHCP, DNS, licensing.
• Desktop and laptop hardware provisioning.

Desirable skills:

• Strong understanding and technical background in an MSP.
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE are desirable.
• Experience with Microsoft Azure technologies.
• Experience with VoIP telephony, both hosted and on premises.
• Cyber security awareness, incl. Cyber Essentials scheme.
• Familiarity with some or all of the following networking products: Fortigate , Draytek, Netgear, Ubiquiti (UniFi).

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.