Senior Account Manager

Bradford, Yorkshire
Elevate Technology Group Ltd

Job Title: Senior Account Manager (MSP)
Location: Bradford, UK
Salary: £30,000 – £40,000 base salary

We are currently looking for a Senior Account Manager to join a successful Managed Service Provider in Bradford. Over two decades they have built a strong regional client base maintaining an impressive retention rate of both customers and staff.

You will be joining a well-established and close-knit team where you will be given the opportunity to manage an existing book of clients, as well as build new relationships.

This is a role for someone looking to have a greater ownership of client relationships and has the character and ambition to be a future Sales Director.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with assigned clients, acting as their primary point of contact for all their IT needs.
• Collaborate with internal teams to ensure that services are delivered to clients on time, within scope, and meeting or exceeding quality expectations.
• Identify and pursue upsell and cross-sell opportunities, presenting clients with new solutions.
• Develop and execute strategic account plans to achieve revenue targets and ensure client satisfaction.
• Address client issues and concerns proactively, ensuring timely and effective resolution.
• Provide regular updates to clients on the performance of their IT services, including the preparation of reports and conducting review meetings.
• Oversee contract renewals and negotiations, ensuring terms are beneficial for both the client and the company.

Requirements:

• 3+ years of experience in account management, preferably within the IT or managed services industry.
• Familiarity with IT managed services, cloud solutions, cybersecurity, and other relevant technologies.
• Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.

If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.