Senior IT Account Manager

Chapman Tate Associates

Job Title: Senior IT Account Manager

Location: Cambridge – Hybrid Working

Salary: £45,000 – £55,000 + OTE

Chapman Tate Associates is seeking an experienced Senior IT Account Manager to join our client’s dynamic team. This is a fantastic opportunity for a seasoned professional who has a proven track record in Managed Service Providers (MSPs) and excels in cross and up selling within accounts. The successful candidate will manage a portfolio of SMB clients ranging from 50 to 250 employees, ensuring their IT needs are met with exceptional service and strategic growth initiatives.

Key Responsibilities:

• Develop and maintain strong relationships with SMB clients, acting as their primary point of contact for all IT-related needs.
• Identify opportunities for cross-selling and up-selling IT services and solutions, driving revenue growth within existing accounts.
• Work closely with clients to understand their business objectives and tailor IT solutions that meet their specific needs.
• Collaborate with internal teams to ensure seamless delivery of services and to address any client issues or concerns promptly.
• Conduct regular account reviews and strategic planning sessions with clients to align IT strategies with their business goals.
• Stay up-to-date with the latest industry trends and technologies to provide clients with innovative solutions and insights.
• Achieve and exceed sales targets and key performance indicators (KPIs).

Key Requirements:

• Proven experience as an IT Account Manager, specifically within Managed Service Providers (MSPs).
• Demonstrated success in cross-selling and up-selling within existing accounts.
• Strong understanding of SMB IT environments and the unique challenges they face.
• Excellent communication and relationship-building skills.
• Ability to think strategically and develop long-term client relationships.
• Strong problem-solving skills and a proactive approach to client management.
• A results-oriented mindset with a track record of meeting or exceeding sales targets.
• Knowledge of current IT trends and solutions, including cloud services, cybersecurity, and managed IT services.

It is imperative that you have worked with and sold solutions around the following:

• Managed Services, Public and Private Cloud
• AWS, Azure, Google Cloud, Security, Infrastructure, Co-Location, Application Hosting, SaaS, IaaS, -Networking, Enterprise Software and Unified Communications
• Knowledge and understanding of both cloud-based and on-premise infrastructure solutions with experience of Microsoft Azure and Office 365

How to Apply:

If you are a results-driven Senior IT Account Manager with a passion for helping SMBs succeed through innovative IT solutions, we want to hear from you. Please submit your CV! Our client is looking for a quick turn around on this opportunity!

About Chapman Tate Associates:

Chapman Tate Associates is a leading recruitment agency specializing in the IT sector. We connect top talent with outstanding opportunities, helping professionals advance their careers and organizations achieve their goals. Our commitment to excellence and personalized service sets us apart in the industry.