Senior IT Support Analyst

Devonshire Hayes Recruitment Specialists Ltd

f you are a Senior IT Support Engineer with excellent communication skills and the ability to resolve technical issues on both Desktop, Infrastructure and Networking we would love to discuss a new role we have just registered.

Please note this role requires flexibility to work onsite when required and will most likely be three days per week onsite in Central/West London.

RESPONSIBILITIES

• Provide high quality, executive-level user support to financial services clients on-site and remotely

• Drive the adoption of leading-edge cloud technologies

• Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki

• Design, implement, document and maintain clients’ infrastructure, applications, and system management tools

• Assist with maintaining clients’ cybersecurity, cloud, and high availability strategies

• Translate complex technical solutions to end-users and decision-makers

• Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation

REQUIRED EXPERIENCE

• 6+ years of recent end-user technical support experience, including providing support to executive-level users

• Extensive macOS and Windows Desktop experience

• Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365

• Experience implementing and supporting networks including Switches, Firewalls and a good knowledge of TCP/IP, DHCP, and DNS

• Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
• You must also have a qualified degree.

PREFERRED

• 2+ years of experience in financial services
• Any previous project management experience