Senior IT Support Specialist

Reed

The role – Senior IT Support Specialist

The salary – £35,000 – £42,000

The location – Perth or Edinburgh

Hybrid working is on offer but expectation is successful candidate will be on-site at start of role.

I’m working with a fantastic organisation as they look to add a Senior It Support Specialist to their managed services team. Part of the senior technical team, the successful candidate will be the go-to escalation point for all things IT support, while also getting involved with IT infrastructure projects. A varied role, you’ll also get involved with cybersecurity projects alongside a dedicated cybersecurity team and handle things both on-premises and via cloud environments.

This is a truly varied role that will be perfect for someone who likes to be hands-on, tackle a wide range of technologies and provide excellent support directly to clients.

Your day-to-day:

• Provide 2nd and 3rd line support, tackling a variety of troubleshooting requirements across hardware, software, servers and networks.
• Be the technical lead on upgrade and migration projects, from planning to aftercare.
• Liaise directly with clients, both technical and non-technical, during the troubleshooting process.
• Work alongside the cybersecurity team to deploy and configure firewalls and endpoint protection.
• Monitor client server performance and network traffic, and respond to alerts as they arise to ensure disruption is always kept to a minimum.
• Provide mentorship and support for junior technicians.
• Configure and troubleshoot network issues.

About you:

• You’ll have experience working in a busy IT environment, ideally as part of a managed services team.
• Experience delivering high level technical support.
• Experience working with Office 365, Windows servers, active directory and VMware.
• Experience with networking, including switches, routers and firewalls.
• Experience delivering on IT projects.
• You’ll have excellent interpersonal skills and the ability to put across technical requirements to both technical and non-technical stakeholders.

Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today to avoid missing out on the opportunity.