Senior Network Engineer

ARO
Jon Title: Senior Network Engineer

Location: Liverpool (minimum 3 days a week)

Salary: £45,000 – £55,000 BOE

Contract type: Permanent

About the role:

The role is predominately a support based position acting in a mix of 2nd and 3rd line capacity. The Network team is based out of a NOC in Liverpool where we have responsibility to mange a Tier 3 DC located in the same building. The expectation is that a Senior Network Engineer will take a lead on responding to escalated incidents and changes on deployments at customer sites and also through the core DC. There is also an expectation that you will be involved in ongoing development of the support services and deployments through technical recommendations and observations, along with aiding in developing the capability of other team members.

Supporting and providing an out of hours on-call service to our customers is also expected and travel to and from customer site may be required.

What you’ll be doing:

Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimisation.
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
Securing network systems by establishing and enforcing policies and defining and monitoring access.
The support and administration of firewall environments in line with IT security policy.
Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.
Upgrading data network equipment and firewalls to the latest stable firmware releases.
Configuration of routing and switching equipment.
Configuration of hosted IP voice services.
Configuration of firewalls.
Occasional remote support of on-site engineers and end users/customers during installation.
Occasional remote troubleshooting and fault finding if issues occur upon initial installation.
Capacity management and audit of IP addressing and hosted devices within data centres.
Speaking with customers via email and phone for initial requirement capture.
Provide pro-active monitoring and management of services to all customers
Use the internet and other sources of information to remain up to date with the technical issues affecting the technology sector
Liaise with clients to analyse, review, identify and develop relationships that meet/exceed customer needs.
Resolution of full range of technical support issues, demonstrating developed problem-solving skills.
Ability to multitask and prioritise workloads
Delivery of assigned tasks within specified timelines, to an agreed quality standard
To carry out any other task associated with the role as reasonably requested
Ensure that the Team Leader / Manager is informed of workload status and details of key issues

Requirements

What are we looking for?

About the role:

The role is predominately a support based position acting in a mix of 2nd and 3rd line capacity. The Network team is based out of a NOC in Liverpool where we have responsibility to mange a Tier 3 DC located in the same building. The expectation is that a Senior Network Engineer will take a lead on responding to escalated incidents and changes on deployments at customer sites and also through the core DC. There is also an expectation that you will be involved in ongoing development of the support services and deployments through technical recommendations and observations, along with aiding in developing the capability of other team members.

Supporting and providing an out of hours on-call service to our customers is also expected and travel to and from customer site may be required.

What you’ll be doing:

Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimisation.
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
Securing network systems by establishing and enforcing policies and defining and monitoring access.
The support and administration of firewall environments in line with IT security policy.
Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.
Upgrading data network equipment and firewalls to the latest stable firmware releases.
Configuration of routing and switching equipment.
Configuration of hosted IP voice services.
Configuration of firewalls.
Occasional remote support of on-site engineers and end users/customers during installation.
Occasional remote troubleshooting and fault finding if issues occur upon initial installation.
Capacity management and audit of IP addressing and hosted devices within data centres.
Speaking with customers via email and phone for initial requirement capture.
Provide pro-active monitoring and management of services to all customers
Use the internet and other sources of information to remain up to date with the technical issues affecting the technology sector
Liaise with clients to analyse, review, identify and develop relationships that meet/exceed customer needs.
Resolution of full range of technical support issues, demonstrating developed problem-solving skills.
Ability to multitask and prioritise workloads
Delivery of assigned tasks within specified timelines, to an agreed quality standard
To carry out any other task associated with the role as reasonably requested
Ensure that the Team Leader / Manager is informed of workload status and details of key issues

What are we looking for?

Essential:
Significant (4+ years) experience of:

Layer 2 – Cisco and Dell switches
Layer 3 – Cisco routing (OSPF, BGP)
Security – Cisco/SonicWALL/Fortinet firewall configuration
Awareness of some of the following vendor products; Cisco, Extreme, Fortinet, SonicWALL, Huawei
VMware – network configuration
OS – Windows Server, Linux, network configuration, troubleshooting
Excellent communication skills and the ability to manage in a typical support environment
CCNA (Cisco Certified Network Associate) (or equivalent) is required. Strong knowledge of connectivity technologies (LAN/WAN/Wireless)
Experience in configuring and troubleshooting networking protocols e.g., TCP/IP, BGP, OSPF, DNS VoIP, VPN’s
Experience in managing and supporting day to day business / customer needs
Ability to work as part of a team with strong work ethic
Willingness to learn new technologies using self-learning and dedicated training techniques.
Logical approach to fault finding and commitment to see the job through via working in ticketing system.
Take part in an on-call rota and provide support for our customers
Take part in a Monday-Friday shift rota in the NOC between 8am – 6pm.

Desirable:

Willing to work infrequent weekends, bank holidays or Out of Hours to support customer requirements (TOIL of overtime payable in line with company policy)
Ability to mentor and act as a role model to others

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

‘Design Your Life’ training and development programme
Flexible working
Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off, on us!
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.