Senior NOC Engineer

Northampton, Northamptonshire
IP Source Ltd

Senior NOC Engineer
Northampton Hybrid
Up to £55,000 + Benefits

This role is with a leading IT service provider offering a comprehensive range of products and solutions. With a strong emphasis on customer satisfaction, they specialize in areas such as cloud services, cybersecurity, and digital transformation. Their extensive portfolio of vendors and expertise makes them the perfect support partner for midsized business, large corporate enterprise and public-sector clientele. Their global reach is further extended through alliances with IT partners worldwide.

The Role

As a Senior Network Operations Centre (NOC) Engineer, you will join an exciting, fast-paced area of the Managed Service team, striving to deliver all-round service excellence with a proactive mindset. You will play a key role in operational management of private datacentres, proactively eliminating security weaknesses for customers, and delivering core NOC processes and activities.

This role does not require out of hours support or shift patterns and will be Monday-Friday standard operating hours with hybrid working.

Responsibilities

• Provide 3rd line technical proactive support and undertake project work for all customers.
• Analyze events, perform troubleshooting and incident response on related systems, and communicate with relevant teams or third parties for quick alert resolution.
• Collaborate with the wider Service teams to ensure proactive monitoring and alerting is optimized for existing and new customers.
• Maintain high levels of communication and engagement with customers.
• Ensure solutions are installed to appropriate standards and industry best practices.
• Assist the team with technical design, implementation, and support of customer incidents and projects.
• Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool.
• Conduct customer audits and create appropriate documentation.
• Create and maintain suitable customer infrastructure/service documentation.
• Manage change control processes and maintain digital records, both strategically and on an individual customer basis.
• Assist in the upkeep of UK datacentres, including occasional out-of-hours support for maintenance.
• Work independently as part of a team to ensure high-quality support for clients across their own estates, company infrastructure, or public cloud environments (mainly Azure).
• Stay updated on new and emerging technologies and necessary training requirements.
• Suggest and implement improvements for ongoing service delivery development.
• Monitor and resolve issues related to customer backups, DR solutions, and IAAS platforms.
• Assist with customer trials and potentially engage in ad-hoc Pre-Sales discussions for new sales opportunities.
• Serve as a key escalation contact for delivered products and services.

Candidate Profile

• Experience: Minimum 5 years in a role supporting servers, networks, virtualized systems, backup, and DR solutions as well as M365 & Azure.
• Technical Skills: Proven experience with enterprise/mainstream technologies and applications, including Microsoft 365, Azure, AVD, Windows Server, RDS, group policy, AD, VMware, and Veeam.
• Communication Skills: Experience speaking with senior management on critical/high priority issues and managing incidents via an ITSM tool.
• Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable.
• Specialized Knowledge: Experience with VMware vCloud Director and NSX-T is highly desirable. Core networking skills and exposure to private datacentres and/or public cloud environments are expected. Strong knowledge of monitoring tools and alerting systems is also required.

Benefits

• Hybrid working arrangement
• Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.).
• Subsidized healthcare/medical benefits.
• Generous annual leave (25-30 days plus bank holidays, with optional 2 weeks unpaid leave) that increases with tenure.