SENIOR OPERATIONS MANAGER COPPER

MJ QUINN INTEGRATED SERVICES LTD

Salary £65,000-£67,000 – Plus Car Allowance £6,000

Here at MJ Quinn, we currently have an exciting new opportunity in our Service Delivery team for a Senior Operations Manager Copper. This role is based on the southern region of the UK covering Midlands, Wales, Wessex and London. Working pattern is Monday to Friday 8.00 – 17.00.

Who are MJ Quinn

MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

We are seeking a dynamic and experienced Senior Operations Manager, Copper to join our established team working on our Openreach contract. The ideal candidate will play a crucial role in overseeing and optimising our copper operations, ensuring efficiency, safety, and profitability. If you are a strategic thinker with a proven track record in operations management, this is an exciting opportunity to contribute to the success of MJ Quinn.

Your role will include:

• Manage the team within the budget constraints and seek every opportunity to reduce cost and maximise bottom line revenue growth.
• Deliver the full suite of client metrics and expectations.
• Develop and sustain strong working relationships with the client’s regional operational teams encouraging collaboration and best practice.
• Develop the General Managers in the understanding and interpretation of scorecards.
• Deliver Quality and Safe Working in the network and act as a role model for the values and behaviours expected within MJQ.
• Provide transformational leadership, guidance, and support to the whole team by fostering innovation in operational processes and sharing of best practice.
• Work with the Planning, Recruitment, Control and Support Teams to ensure that resources match demand and the unit operates within budget constraints.
• Work closely with the Director of Service Delivery in the production and implementation of both short- term and long-term strategic plans.
• Support the Director of Service Delivery in client led meetings, workshops and operational reviews.
• Work with the Director and Senior team to provide strategy on commercial decisions. Deploy these operatically ensuring that we are maximising any opportunities available.
• Ensure the smooth transition of new workstreams and opportunities that arise from new commercial agreements.
• Take full responsibility for all decisions relating to customer service, FTE, investment, and operational expenditure within the patch subject to the parameters defined and agreed with the Service Delivery Director and the DOA document. (Delegation of Authority)
• Adhere to all relevant company policies and procedures addressing data protection, data security, cyber security and access to data and information collected, processed and stored by the company.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. This job description will be updated as and when the role changes or develops in line with company activities and role requirements.

Relationships

To be effective in this role the Senior Operations Manager, Copper will need to:

• Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
• Be able to work efficiently and effectively as part of a team.
• Communicate effectively with all other departments.
• Promoting a culture of continuous improvement and ‘safety first’ approach is recognised across areas.
• Review and analyse data including KPIs; support the solution and improvement process.

Experience

To be successful in this role the Senior Operations Manager Copper will:

• Have experience leading large-scale operations and driving performance.
• Ideally have operational experience working on the copper network but this is not essential.
• An in-depth working knowledge of Openreach’s Copper Network.
• SMART accreditations pertaining to Openreach’s Copper Network is desirable
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels.

• Have a high standard of numeracy.
• Be educated to a G.C.S.E level B+ in Mathematics & English (or equivalent).
• Be computer literate.
• Have strong written and verbal communication skills.
• Have a strong orientation towards quality, safety, and continuous improvement.
• Have the ability to prioritise work, work well under pressure, meet deadlines and manage business expectations.