Senior Technical Solutions Engineer

City, Liverpool
Aztrum

Senior Technical Solutions Engineer

North West

Up to 60,000

A fast growing IT Managed Service Provider in North West England is seeking a Senior Technical Solutions Engineer. This is an exciting opportunity for a high-level engineer to join the team and potentially advance to a Technical Director role in the future.

Responsibilities:

• Take ownership of the most technically challenging support issues, whether escalated or directly assigned, and navigate to successful resolutions.
• Assess and select new IT, telecoms, and cyber-security services and solutions for both client provision and internal use.
• Scope and manage projects effectively, providing technical advice and guidance.
• Assist account management and sales teams with pre-sales activities, including client requirements assessment and solution scoping.
• Lead the onboarding of new services, including assessment, planning, training, process creation, and documentation.
• Identify improvement opportunities within support and project departments, recommending and implementing changes.

Key Areas:

• 3rd Line Support: Act as a point of escalation for complex issues and assist support engineers.
• Project Work: Lead and implement IT, telecoms, and cyber-security projects from scoping to successful implementation.
• Pre-Sales: Support sales teams in assessing and scoping client requirements, attending client sites as needed.
• New Services Assessment & Onboarding: Engage with third-party providers to assess and onboard new products and services.
• Continuous Improvement: Identify and implement improvements in support and project processes.

Requirements:

• Excellent technical knowledge of Microsoft Windows Server (2016+), Microsoft 365, Microsoft Azure, cyber-security tools, Apple Mac OS, VOIP, LAN/WAN/Wi-Fi/Internet networking, TCP/IP, Active Directory/GPO, backup management, and remote management systems.
• Natural analytical and problem-solving skills, with the ability to learn on the fly.
• Solid understanding of IT environment risks and mitigation strategies.
• Confident communicator with strong listening abilities and excellent telephone manner.
• Self-motivated, ambitious, and hardworking with a positive attitude.
• Comfortable working under pressure and in a fast-paced environment.
• Experience working in varied IT environments, preferably with an IT Managed Service Provider.
• Qualified to A-level or higher, with a degree in a computer-related subject being advantageous.
• Full clean driving license required.

Ready to advance your career as a Senior Technical Solutions Engineer? Apply now or contact Steve Hill at Aztrum for more information!