Service Desk Analyst

Mansfield, Nottinghamshire
Harris Global

Harris Global are currently recruiting for a Service Desk Analyst to join a marketing leading organisation on a permanent basis in their Mansfield office 5 days a week.

Key responsibilities:

• Ensure Incidents, Requests are resolved within service level agreements, avoiding any unnecessary delays.
• Effective support of Service desk and Infrastructure; both on premises and cloud hosted environments.
• Awareness of all cyber security requirements expected in relation to your role.
• Monitor and respond to alerts in all IT systems within your area of responsibility.
• Maximise the use of IT systems to ensure they provide the best value.
• Maximizing availability of all IT infrastructure through continuous improvement and proactive, preventative maintenance.
• Support annual Disaster Recovery testing to ensure that all systems can be recovered within the defined time frames.
• To install and configure Endpoint & Server Software & Hardware
• To assist in the delivery of all planned projects as required.
• To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
• To liaise with 3rd parties regarding the purchasing of equipment and infrastructure support.
• To maintain and implement core system parameter changes.
• Effectively manage the delivery of services provided by 3rd party suppliers and escalate where required.
• Ensure that all internal and external audits are fully supported with timely provision of requested evidence.
• Effective support of all IT Infrastructure, both on premises and cloud hosted.
• Administration of VMware, Windows 10/11, Windows Server 2016+, Active Directory, Entra ID (Azure Active Directory), Group Policy, Exchange 365, Intune and SharePoint.
• Networking skills (Familiarity of TCP/IP, DNS/DHCP, SSLVPN, Patching, Wireless connectivity, Firewall configuration).

For more information, please apply now!