Service Desk Analyst

Havant, Hampshire
Optamor

Join Lockheed Martin’s Dynamic Team as a Service Desk Analyst!

At Lockheed Martin UK as a Service Desk Analyst, you’ll play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software. This position will support Accounting, IT & Corporate Budgeting & Forecasting teams based in Havant.

At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.

Key Information:

Location: Havant, Hampshire, UK

Work model: onsite

Duration: 12 Months

Hours Per Week: 37.5

Shift Work Details: 12 hour shifts, 365 days per year.

Top Requirements and Skills:

Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).

Proficiency in Tivoli Integrated Portal, Tivoli Provisioning Manager, and BigFix.

Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.

Familiarity with Networking, firewalls, and network monitoring tools.

Responsibilities include:

Monitor and maintain computer systems and networks.

Troubleshoot incidents, providing effective resolutions or escalating to specialist support teams.

Support rollouts of new software configurations.

Answer telephone calls, handle correspondence, and complete ad-hoc tasks as delegated by the leadership team.

Assess and prioritize faults, following procedures and diagrams for incident resolution.

Liaise with specialist support teams, ensuring timely incident resolution.

Provide competent out-of-hours support on a rotational basis (365 days, 24/7 shift pattern).

Produce regular internal and customer reports on incident status.

Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.

Support the deployment of software configurations and provide at-desk training for new staff.

Ensure the Service Desk management tool is consistently updated throughout incident lifecycles.

Business Environment:

Lockheed Martin UK is a leading prime contractor and systems integrator, excelling in high technology programmes, complex integration, training, and through-life support across defence and civil sectors. As a provider of systems engineering, software development, and complex programme management, we lead in global security, cyber, civil, and commercial markets.

Equal Opportunity Statement:

At Lockheed Martin, we actively promote the benefits of a diverse workforce. We are committed to treating all employees with dignity and respect, irrespective of race, gender, disability, age, sexual orientation, religion, or belief. Discrimination on any grounds is expressly forbidden, and we welcome applications from all sections of the community.

If you are ready to embark on a challenging yet rewarding journey with a company that values your unique skills and contributions, apply now to be part of Lockheed Martin’s dynamic team. Join us in pushing the boundaries of what’s possible in the world of high-tech solutions and innovation!

Disclaimer:

This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.