Service Desk Engineer

St. Helens, Merseyside
Connexa Technology Limited

Service Desk Engineer

Are you passionate about providing exceptional IT support and resolving technical issues in a dynamic environment? Join our growing team as a Service Desk Engineer, where you’ll play a crucial role in ensuring the smooth operation of our IT services. This position involves a blend of technical troubleshooting, end-user support, and on-site installations, making it a perfect fit for those who thrive in a fast-paced and ever-changing atmosphere.

Key Responsibilities:

• Efficiently handle 1st/2nd line issues and service requests via phone and email.
• Conduct troubleshooting and aim for first-contact issue resolution whenever possible.
• Administer O365 and contribute to Networking and Security Projects.
• Maintain backup systems for seamless data protection.
• Collaborate with the IT Team to escalate and follow up on complex issues and requests.
• Respond to inquiries about the status of incident/service request tickets and conduct necessary follow-ups.
• Contribute to the development and maintenance of documentation, knowledge articles, and user guides.
• Demonstrate a willingness to travel between various sites to provide on-site support and installation.

Essential:

• Office 365 Administrator
• Azure
• Networking
• Proven track record of 1-3 years’ experience on a high-volume support desk.
• Exceptional customer service, stakeholder management, and third-party management skills.
• Strong troubleshooting abilities with excellent written and verbal communication skills.
• Outstanding time management skills and self-motivation to thrive in a fast-paced environment.
• Ability to learn new technologies and applications quickly.
• Proficient understanding of Windows 10/11, Windows Server 2012/2016/2019.
• Installation and configuration expertise in software.
• Full UK Driver’s license and access to your own vehicle.

Desirable:

• Knowledge of VOIP systems.
• Understanding of networking (CompTIA Network+ or CCNA).
• Awareness of Cyber Security practices.

Interviews are happening this week so if you are ticking the above boxes, apply now to be considered!

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK’s fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.