Service Desk Team Leader Full Time

Reed

Service Desk Team Lead Onsite/Middlesbrough Salary between £28k – £30k

An exciting chance is now available for an experienced Service Desk Team Lead to become part of a one of the largest independent wholesalers for vehicle parts in the UK. The Service Desk Team Lead will be joining the team in Middlesbrough, taking responsibility for mentoring and training other team members.

If you have experience working as a Team Lead or Mentor and have remained hands-on, this is the opportunity for you!

The Business

This business was family founded in the North in 1975 and has remained a family company since. With 28 depots dotted around the UK, this business has really expanded from strength to strength to become the staple name they are now.

Responsibilities

As a Service Desk Lead, you will complete the following responsibilities:

• Lead and mentor a small team of service desk agents

• Create reports on the effectiveness of the service desk

• Ensure all documentation is up to date

• Assist over 300 users using helpdesk software.

• Provide in-person and remote support to help with any IT issues.

• Perform network tests and escalate tickets reporting major faults to providers and relaying information to depots.

• Introduces and maintains a digital asset management system.

• Help increase security measures following cyber-essentials guidelines.

• Perform site visits to install hardware at company depots and offices.

• Perform network technician tasks at depots such as installing trunking and cabling and installing comms cabinets and equipment.

• Undertake system administration tasks using a variety of server manager, AD, and exchange.

• Set up any new IT equipment such as laptops, printers, barcode scanners, and desktops.

• Set up new starters using bespoke company software and edit existing staff accounts such as increasing security access, etc.

• Purchase any needed equipment liaising with the accounts team.

• Log equipment on the asset system.

• PAT test all electronic equipment at depots and inputs data into a database (keeping records up to date).

• Liaise with hardware recycling companies to recycle any end-of-life equipment.

About You

The company is looking for someone who is experienced in 1st or 2nd Line Support and has been involved with their team from a Team Lead capacity. You should be passionate about supporting your team members and working together cohesively.

Benefits

Offering a salary up to 30k (DOE), this Company offers a list of other benefits including:

• 28 days holiday

• Company pension scheme (3% contributed by employer)

• In-house training provided

• Company social events

• Progression plan

• Career development

Next Steps?

If you would like to know anything more about this role or even just want to hear what other Infrastructure or IT Support roles I have that may also be a good match for you, then please apply to this advert or catch me on LinkedIn “Sania Mander“

You must be fully eligible to work in the UK to apply to this position and sponsorship is NOT available.