ServiceNow Architect

Experis

Role Title: ServiceNow Architect
Duration: 4-5 Months
Location: London OR Sheffield / Hybrid (3 days on site)
Rate: 565/d – Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Role purpose / summary

The job holder is primarily responsible for ServiceNow Product for Cybersecurity. The primary responsibility includes managing the Service Now Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services and various workflows that the application is comprised of. The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to team to ensure deliverables confirming to architecture & quality standards. Acts as cybersecurity technical point of contact for Service Now implementations and as the technical lead works closely with the business partners to understand the requirements and translate them to work deliverables from the team members.

• Design and manage the product strategy, building stakeholder buy-in around the plans, commitments and changes.
• Lead & manage Product Roadmap, Governance calls, prepare deck and walkthrough Deck with stakeholders
• Work with Product Owners, Service Owners on platform benefits, capabilities and high-level solution design to ensure product activates are aligned to wider strategic objectives. Manages the licensing, audits compliance, manages the ServiceNow relationship.
• Defines systems development projects which support the organisation’s objectives and plans.
• Design components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs.
• Monitors and reports on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods, and procedures (including secure software development).
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements. Models, simulates, or prototypes the behaviour of proposed systems components to enable approval by stakeholders.
• Designs, codes, verifies, tests, documents, amends and refactors complex programs/scripts and integration software services.
• Provides reports on progress, anomalies, risks and issues associated with the overall product / modules & workflows. Reports on system quality and provides specialist advice to support others
• Use systemic thinking and creativity in devising solution options, evaluate relative costs, benefits, and obstacles of potential solutions
• Manages user experience evaluation of systems, products, or services, to assure that the usability and accessibility requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user needs.
• Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.
• Conduct risk assessment and develop mitigation plans for Servicenow services and projects
• Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.

Key Skills/ requirements

Mandatory Skills

• 10+ years of experience in Product / application development with at least 5 years of experience working on ServiceNow application.
• Demonstrated experience designing and implementing product strategy
• Demonstrated experience designing and developing process based solutions
• Demonstrated experience building user case processes and workflows
• Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation
• Well versed with class hierarchy, Updateset set hierarchy, data layer, flows, UI Action /policy , deployment, Integration, SOAP Service,implementation in ServiceNow
• Must have good exposure to Agile Scrum practices and methodology
• Strong Core Java development experience
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
• Proven analytical and problem-solving skills
• ITIL
• Application & Infrastructure Architecture (design & development) understanding

Optional Skills:

• Java Scripting
• Java/J2EE Skills
• HTML
• Angular
• API development

Relevant Experience:

• At least 5 years of experience in ServiceNow applications

All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!