Support Services Officer

Ad Warrior

Support Services Officer

Job Type: Full Time

Location: London.

Salary: £34,000 – £38,000 per annum

The Role

Responsible for efficient HR and IT administration support – this is a wide-ranging and responsible role, requiring strong administrative, HR, IT, organisational and communication skills, and a can-do attitude. The ability to work with a variety of people in different disciplines with diplomacy and tenacity is essential, as is the ability to prioritise and work independently.

Dealing and communicating with internal and external stakeholders must be always undertaken at a highly professional and efficient level.

The overall role purpose is to provide administrative support to the Head of Support Services and Company Directors. The successful applicant will provide support to the Leadership Team.

Key Responsibilities

Recruitment and Onboarding

• Manage the full recruitment process, including resourcing, screening, and interviewing candidates.
• Collaborate with hiring managers to identify staffing needs and ensure a seamless onboarding process for new hires.

Employee Engagement

• Develop and implement initiatives to enhance employee engagement and satisfaction.
• Organize team-building activities, recognition programs, and events to promote a positive workplace culture.
• Act as a liaison between employees and management to address concerns and improve communication.

Probation Management

• Support the probation review process, providing guidance to managers and employees.
• Assist in the development and implementation of performance improvement plans.

HR Policies and Compliance

• Develop and enforce HR policies and procedures to ensure compliance with local, state, and federal regulations.
• Stay abreast of changes in employment laws and regulations, updating policies accordingly.
• Conduct regular audits to ensure HR compliance across the organization.
• Maintain accurate and up-to-date employee records in compliance with privacy and data protection regulations.
• Handle day-to-day HR administrative tasks, such as processing HR-related documentation.

IT

• Ensuring all systems are fit for purpose and functional
• Liaising with support providers to ensure systems are operational
• Keeping user and licenses list up to date
• Keeping IT equipment inventory
• Supporting cybersecurity improvements and team training

Executive Support:

• Organizing company events, conferences, or other gatherings, including logistics, invitations, and coordination with vendors.
• Assisting with special projects or initiatives as assigned by the executive, including research, coordination, and follow-up as required.
• Support managing the executive’s calendar, scheduling meetings, appointments, and travel arrangements, and ensuring that all commitments are organized efficiently.

Office Management:

• Assisting the Support Services Administrator with maintaining the office environment, including ensuring that equipment and facilities are in working order, overseeing office supplies and inventory, and coordinating any necessary repairs or maintenance.
• Providing support to customers or clients who visit or contact the office, addressing inquiries or concerns in a timely and professional manner.

Skills and Qualifications

• CIPD Level 3 or 5 preferred.
• 3+ years of experience in human resources roles, with a focus on talent acquisition and employee relations.
• Strong understanding of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Ability to deliver high quality solutions in time.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Executive Support and/or HR Administration experience desirable
• Strong numerical skills
• Microsoft Office Proficiency
• Time and Workload Management
• Deadline Adherence
• Discretion & Confidentiality Keeping
• Scheduling, Planning and Multitasking
• Professionalism
• Confidence and Self-Motivation
• Flexibility and Team Oriented

To Apply

If you feel you are a suitable candidate, and would like to work for this reputable company, then please do not hesitate to apply.