System Support Lead Full Time

City & Guilds
About the role

As System Support Lead, you will track and implement contractual and regulatory standards and obligations, such as Cyber Essentials, ISO27001, Ofsted and Safeguarding in the business’ product suites.

You will take a leading role in new systems to make sure end user documentation and procedure is of the highest standard and processes are implemented and maintained to ensure the systems are In line with business requirements.

Working with the tech team, you will help minimise or eliminate risk and points of failure for relevant systems.

You will be required to assess the effectiveness of existing technology and platforms and how the business uses them, optimising and leading change if required.

You will facilitate wider audit processes with regards to policy governance and procedure working within the wider City & Guilds group business.

About you

You should have excellent communication skills, both written and verbal as you will be required to articulate the business and technical benefits and drawbacks of products and solutions.

Extensive IT experience across a variety of products and solutions will be a mandatory requirement in order to excel in this role. You will have expertise in cloud-based solutions, compute and storage platforms (IaaS, PaaS, SaaS).

As system support lead you will need exceptional stakeholder management skills, able to engage with colleagues at all levels across the business both technical and non-tech colleagues.

You should have a natural ability to learn new technology and adapt quickly to change in a fast-paced environment.

You will bring experience of working in multi-site enterprise environments across multiple physical locations.

Adherence of security standards including Cyber Essentials Plus will be required.

You must be able to pass an enhanced security check (DBS). A full UK driving license will also be needed in this role.

Whilst not mandatory, it would be beneficial to have a proven track record of using ITIL practices and techniques to deliver measurable business outcomes in a large scale, complex educational organisation.

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means we’re uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

Next Steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.

City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email;