Team Leader IT Infrastructure & Operations Engineer

Grimsby, Lincolnshire
Castle Employment
A fantastic opportunity to join an award-winning, forward-thinking company as a 3rd Line Team Leader IT Infrastructure & Operations Engineer with a salary of up to 45,000 depending on experience (plus on-call allowance), life assurance, 33 days holiday, and competitive pension contributions. Working Monday to Friday 8:30am – 5:00pm, plus on-call rota, you will be based on site in Grimsby.

As IT Infrastructure & Operations Engineer, Team Leader you will be leading a small team to provide 3rd Line and infrastructure support across the wider business. Always ensuring excellent customer service, you will be actively involved in projects to ensure the delivery of IT services at a group level. Your new role of IT Infrastructure & Operations Engineer Team Leader will include the following responsibilities:

• Dealing with 3rd line support issues and escalated tickets from the 1st/2nd line team through to closure meeting operational level agreement.
• Leading a small team of experienced infrastructure engineers and deputising for the Infrastructure & Operations Manager.
• Checking infrastructure tasks daily, weekly, and monthly including daily system checks, email journaling, licensing, cyber security, and completing project reporting.
• Sharing knowledge within the team in order to enhance the overall understanding of IT and improve operational performance.
• Resolving complex technical faults and any other IT support as required.
• Supporting and maintaining the core infrastructure, including network patching and server maintenance.
• Being involved in infrastructure projects to ensure successful delivery.

To be successful in this IT Infrastructure & Operations Engineer Team Leader position, you will have the following skills and experience:

• Skilled in the use/maintenance of VMWare, Hyper-V, or Veeam backups and firewall maintenance.
• Previous experience of team management.
• Experience working within a fast-paced 3rd line support role.
• Working experience with Windows Server 2016 or above.
• Strong problem-solving skills and effective planning and time-keeping skills.
• Working experience of Active Directory, Cisco, Meraki, Azure, Barracuda, CyberArk, Cylance, McAfee, Tenable, and Ivanti would also be beneficial.
• Excellent communication and interpersonal skills and you will be working within a team and building relationships at all levels.
• Having your own transport is essential for this role, as there may be travel to support on other sites.

This role is commutable from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, and Hull.

If you are interested in this IT Infrastructure & Operations Engineer Team Leader role please click apply now.