UK Printer / MFP Support Engineer – Field based
Full Time
Leeds, Yorkshire
A&O IT Group
UK Printer / MFP Support Engineer – Field based
Overview:
The Field Service Technician (printer/copier) is accountable for providing equipment service and repair to A&O IT customers and end clients.
Scope:
The Field Service Technician interfaces both internally within functional service areas as well as external customers providing excellent technical skills and customer service.
Primary Responsibilities:
Perform full range of repairs and maintenance on a wide range of printer manufacturers and devices including technical diagnostics, replacement of FRUs, software/firmware updates, installations, removals & retrofits.
Manage call activity; execute call closure via inhouse ticketing system and other administrative requirements
Adhere to proper escalation procedures to resolve customer issues
Responsible for assigned company assets (parts, tools, communication and computing devices, vehicle etc)
Deliver outstanding service to our clients utilising proven customer facing experience.
Achieve key productivity goals including an average of 4 calls per day.
Requirements:
Previous experience as a field based printer or photocopier engineer
Proven experience of fault finding and intrusive repair
Strong problem solving abilities
Ability to self-manage with limited supervision
Strong work ethic and flexibility
Printer engineering tool kit
Full UK driving licence (Max 6 points)
Advantageous:
Vendor and industry certifications
Current BPSS clearance or equivalent
Deskside support and PC/Laptop break-fix experience
As a successful and growing global IT services provider, A&O IT Group deliver fully managed IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.
