1st/2nd Line Systems Engineer

Ipswich, Suffolk
Just Recruitment Group Ltd
Just Recruitment is recruiting for a 1st Line/2nd Line Systems Engineer for a company based near Ipswich.My client provides business managed IT and consultancy to clients across East Anglia and London with IT, voice, connectivity, mobile and security solutions, and services.If you are a solid team player with outstanding technical skills, dedication to delivering customer service excellence, and a genuine drive to move forwards in your career, we would very much like to hear from you!The role is a blend of PSA, RMM and telephone based remote support delivered from their office – a good telephone manner is essential!You must be able to demonstrate your ability to take ownership of issues and see them through to a successful resolution in the most efficient, effective, communitive, and timely manner for the client.You will have skills in the following areas:Microsoft 365 and its offerings such as Exchange, SharePoint, Azure AD and Endpoint Manager. You will be required to configure and maintain Microsoft 365 Tenants.Microsoft Office applications (Outlook, Teams, OneDrive, Word, Excel, etc).You will be proficient in installations and setup of Windows 10/11 and Mobile Devices. You will install and configuring appropriate software for end users.Diagnosing and troubleshooting IT issues. For example, in Exchange troubleshooting mail flow, configuration, and client issues.Beneficial Skills:You will have a good understanding of networking, this includes the topologies, subnetting, DNS and DHCP.Additionally, experience in cyber security, backup solutions, IP telephony, managed Wi-Fi solutions are all an advantage, but are not essential.You will be able to configure networking equipment such as routers, switches, access points etc.Due to location you will need to drive.