2nd Line Engineer – Client Site

Cambridge, Cambridgeshire
Lorien

2nd Line Technical Engineer

London city office with client site in Cambridge.

Up to £45,000 (DOE)

A renowned specialist IT Managed Service Provider (MSP) based in central London is looking for a dedicated 2nd Line On-site Engineer to support a key client in Cambridge. This role offers an opportunity to work with cutting-edge technologies across both Mac and Windows OS, providing top-notch service to some of the UK’s leading financial institutions.

Key Skills and Experience:

• Strong technical background with expertise in Microsoft (1st choice) and Mac (2nd choice) environments.
• Extensive experience in supporting and managing primarily Mac-based environments, both remotely and on-site.
• Proficiency in maintaining and administering cloud-based solutions, Microsoft Azure, and Office 365, with the ability to automate processes to reduce manual effort.
• Experience in administering Local Area Networks (LANs), including Switches and access points, is advantageous.
• Proven track record in providing desk-side support to Senior Executive-level end-users.

Role and Responsibilities:

• Provide desk-side and remote support to troubleshoot issues with equipment and systems.
• Deliver end-user technical support, workarounds, and resolutions within Service Level Agreements (SLAs).
• Support multi-function devices, telephony equipment, and specialized IT equipment, escalating issues to relevant vendors/support functions as needed.
• Administer and maintain Active Directory, user accounts, group policies, and file access control according to agreed standards.
• Develop and maintain comprehensive technical site documentation, including asset inventory, change management processes, and cybersecurity policies.

Technical Skills/Qualifications:

• Mac OSX Support
• JAMF
• Microsoft OS: Windows 7, Windows 10
• Microsoft 365
• Microsoft Azure

If you are an enthusiastic IT professional looking to expand your career and work with the latest technologies in a dynamic environment, apply now to join a well-established MSP and make a significant impact to their clients.

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.