2nd Line Support – Microsoft 365, Azure, IPN – Hybrid Working

Jump IT Recruitment

2nd Line Support Engineer

Our client delivers secure, cost-effective end to end technology solutions that align with their customer’s business objectives. A team of four – easy going and a great place to work.

Skillset required.

• Microsoft 365 and Azure
• Microsoft desktop and server products
• Datto and Microsoft Azure
• OneDrive, Egnyte or similar
• Cybersecurity solutions such as Webroot, Mimecast and Barracuda
• IP networking and connectivity
• Firewall management
• RMM and PSA monitoring and management tools

The role

• Provide remote and telephone support with some onsite support
• Provisioning and supporting desktops and networks built around Microsoft technologies
• Escalation point for the 1st line helpdesk team
• Provisioning and supporting wired and wireless infrastructure
• Provisioning and supporting Microsoft 365/Azure including Intune and Autopilot and MFA
• Provisioning and supporting file sharing apps
• Managing backup systems and technology
• Installing and managing SSL certificates
• Daily system checks
• Occasional onsite support and installations

Please send me your CV for more information.