Newcastle Upon Tyne, Tyne And Wear
Plus Catalyst Limited
Our multiple award-winning client helps small to medium enterprises outsource their IT with a managed service model that delivers secure hybrid working solutions via managed IT, cyber security services and networking.
They are a managed service provider (MSP) delivering via a private managed cloud and Microsoft Azure. Their bespoke, subscription-based model enables clients to make use of their IT services on a flexible ‘pay by user, per month’ basis.
As 3rd Line Engineer, you will:
provide a final point of escalation and resolution to clients
provide guidance to Service Desk staff on ticket resolution
design and implement processes & procedures to improve Service Desk efficacy
act as the point of escalation for all 2nd line Technical Engineers
escalate any critical or security incidents appropriately
As 3rd Line Engineer, you will need experience of:
Citrix (Virtual Desktop and Apps, XenApp/Desktop, Netscaler)
MSP across several clients
a support/technical escalation role (2nd or 3rd line)
a broad range of technical skills, both on-premise and cloud technologies
