Customer Assurance Officer

Gateshead, Tyne And Wear
Royal National Institute of Blind People

Location: Gateshead

Salary: £22,888 per year

Contract: Permanent

Hours: 35 hours a week (Mon-Fri)

We are the Royal National Institute of Blind People (RNIB) and we are here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting people living with sight loss in the UK.

We have a full-time opportunity to join our Customer Assurance team in Gateshead.

Main tasks of the role include:

• Support and maintain the Business Management System
• Maintain compliance with ISO 9001, ISO 27001, ISO 22301, ISO 14001, Cyber Essentials Plus and PCI-DSS
• Support scope in teams in their compliance with relevant standards
• Support the internal risk management processes
• Support the internal audit schedule carrying out internal audits, travelling to locations where required.
• Participate in external compliance audits to maintain standard certification.
• Support and maintain the internal event management process in line with applicable standards
• Monitor training requirements and deliver required training
• Maintain the internal document management site and support scope teams in managing/updating core processes
• Liaise with Commercial team and Production teams to ensure customer assurance requirements are met
• Complete external assurance activities such as query and questionnaire responses
• Carry out physical site security audits

Successful candidates should have knowledge of the Microsoft Office package and the ability to work within a dynamic environment. It’s essential that you’re organised, able to prioritise workloads and able to meet set deadlines. We’re particularly looking for candidates with experience of working within a compliance driven environment.

In return

RNIB prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as a benefits package including:

1. 26 days holiday per year (plus bank holidays), which increase with service, plus one Grace day per year.
2. RNIB Rewards – Our employee discounts platform gives you access to offers at over 800 in-store and online retailers.
3. In-house training and development opportunities, including apprenticeships and management development programmes
4. Contributory pension scheme

How to Apply

If you’d like to apply for this opportunity, please apply online, uploading your CV and cover letter, telling us how you meet the criteria in section 1 of the person specification.

Successful candidates are required to undertake a financial sanctions, credit and basic DBS check. Job offers are conditional upon the satisfactory completion of these checks.