Endpoint Cyber Security Engineer,EDR,XDR,EPP

Experis

Our client a Global Solutions provider are seeking to recruit an Endpoint Cyber Security Engineer for an 18 month fully remote contract and you will bring the below skill set:

Responsible for the customer support experience
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or speciality specific

Enterprise Cybersecurity:

• Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions
• Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics

• Customer facing support experience
• Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration

• Enterprise?cloud?experience?with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Some experience in Automation in PowerShell and/or Python, Java, or a similar language.

Language requirements

• Candidates with aB2 or higher language proficiency (written and spoken) in (following this exact priority):
  • Spanish
  • Italian
  • German
  • French

• Demonstrated fast learning?skills

• Strong collaborative and extensive cross-group coordination skills
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Great phone presence and?documentation?abilities.?Excellent executive communication?and critical situations management?skills
• Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
• Previous experience?working?in a large, complex, highly matrixed global organization preferred

• Ability to work in a high pace environment