Head of IT, Law Firm, Chesterfield/Sheffield

Chesterfield, Derbyshire
ITS

Head of IT sought to lead the transformation of the IT function in this 100-user law firm. The Firm has doubled in size over a 18 months.

Reporting directly to the Board, you will develop and deliver the IT strategy, manage & develop the 3 IT staff, support the IT infrastructure and foster a continuous improvement mentality in the team.

This is an opportunity to really make a difference and transform the way technology is delivered and supported at the firm, applying best practice methods and process where needed.

Key Responsibilities:

Leadership:

• Work closely with the board to agree & deliver the IT strategy & policies, within an agreed budget.
• Manage and Support the IT infrastructure, including networks, Servers, operating systems and cybersecurity initiatives.
• Manage the first- & second-line support team, acting as the escalation point for second- & third-line issues and fostering a customer-focused culture.
• Manage and work closely with the Applications & Data Manager to deliver a joined-up IT Service.

Service Management:

• Ensure the IT service meets business goals and customer expectations.
• Set & monitor SLAs, KPIs, and service performance for continuous improvement.
• Drive the adoption of the new ITSM tool.

ITIL Service Delivery

• Manage incident and problem resolution, supplier relationships, and service availability. Maintain the service catalogue and CMDB, and ensure systems are updated and maintained.

Customer Engagement

• Act as the main contact for IT issues, manage escalations, and ensure customer satisfaction. Build strong relationships with both internal and external customers & stakeholders.

Project Management

• Develop and manage IT project plans.
• Lead projects, ensuring they are delivered on time and within budget. Collaborate with cross-functional teams to meet business needs.

Technologies include:

MS Windows 10/11, MS Server 2016/2019/2022, Active Directory

Networking & Comms

DNS, DHCP, GPO, RDS Server

PowerShell

Microsoft 365 Administration

Entra, InTune

ITSM tools

Various IT Security products

If you are currently in an IT Operations Management or Head of IT role and are interested in this opportunity, please apply with CV.

Head of IT, Law Firm, Chesterfield/Sheffield