Internal IT Support Analyst Full Time

Blackburn, Lancashire
ECS Resource Group Limited

Internal IT Support Engineer

Location: Blackburn, Lancashire with hybrid flexibility

Salary: £36,000 – £42,000 (Dependent on experience)

Permanent

I am working with a leading provider of asset finance solutions across a wide range of industry sectors for clients in both the commercial and private hire sectors. They are now looking an experienced Internal IT Support Engineer to join their team in Blackburn.

Their established IT Service function continues to drive improved service levels, support, knowledge, and consistency across the company.

In this varied role, reporting to the IT Service & Operations Manager, you will support the Business in providing and managing applications, high quality network and communication services and high availability infrastructure to support the day-to-day operations and continued growth of the business.

You must be comfortable with managing IT Service requests in a structured and well documented manner, both in-person and remotely, ensuring the highest levels of discrete service balanced against critical priorities and business requirements.

This is an exciting opportunity for an individual to join a fast growing and successful North West based business.

Duties and Responsibilities

Support (70%)

• First & second line ownership of timely support, monitoring, assigning, updating and resolving incidents and service requests logged in the Service Desk ticket system, ensuring all work is logged
• Respond in a timely and accurate fashion to requests for service, with awareness of SLAs and KPIs
• Provide desktop support for staff using industry standard PC hardware and software
• Provision of support and cover during incidents/holidays/absence of team members with very occasional out-of-hours work as projects dictate
• Preparation and provision of new and replacement IT hardware and infrastructure to the business

Maintenance (20%)

• Provision of preventative administration and maintenance of the server stack and infrastructure

Other/General (10%)

• Assist colleagues, the wider IT team and the business on various projects.
• Other reasonable duties as assigned.

Skills & Experience Required

• Ability to prioritise workload
• Excellent verbal and written communication skills
• Able to present technical solutions to non-technical stakeholders
• Be proactive and take ownership when dealing with user issues
• Windows operating systems (11 and Server)
• Virtual server environment (VMWare)
• Microsoft Office 365 Suite
• Cyber security best practice
• Administrative tools including: Active Directory, Entra, InTune, Defender and Sharepoint
• Knowledge of PC hardware and printers
• ITIL framework would be advantageous

Benefits

• Annual bonus (up to 20%)
• Company contributory pension scheme (following probation)
• Holidays (25 days plus statutory)
• Income protection
• Life cover
• Employee benefit discount scheme including an element of Healthcare Cash Plan
• Health assessment

Role is office based at our offices in Blackburn, but within our company agile working policy, this role will have the potential ability to work from home for up to 2 days a week, this is though following full training and in line with business needs and at manager’s discretion.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.