IT Engineer Degree Apprentice

Cambridge, Cambridgeshire
QA Limited
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance.Overview:Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you!Duties:

• Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries
• Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users
• Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.
• Monitoring client servers and backup data for anomalous behaviour, and adverse client impact
• Identifying and troubleshooting client backup failures
• You’ll will also embark on thrilling project work for our clients, where you’ll configure and build client machines and remotely monitor their systems and services

Desired skills / qualities:

• The ability to build strong relationships with the team and clients
• Excellent customer service: you must be a people person with patience and be able to communicate effectively
• Great problem-solving skills with the ability to see the challenge through

You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart.Entry requirements:

• A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:
• Two A levels in one or more similar subject.
• Level 3 apprenticeship in a similar subject.
• International Baccalaureate at Level 3 in a similar subject.
• BTEC Extended Diploma in a similar subject.
• A work experience route (2-3 years) in a similar subject-related role.

‘Similar subject’ relates to areas directly relevant to or commensurate with ‘Digital and Technology Solutions’. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.Salary:

• £18,000 – £20,000 per annum.

Working week:

• Based in our Cambridge office on a shift rota between 8:00am – 6:30pm, Monday to Friday (to be confirmed upon interview).

Benefits:

• We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team.
• Certifications through the QA apprenticeship and our partnership with Microsoft.
• Profit share scheme.
• BUPA health insurance and enhanced pension scheme.
• 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us.
• Social events, such as go karting, pizza making, escape rooms and many more!
• Our office is a short walk from Cambridge North train station and local bus ;
• We also offer free onsite parking.

Future prospects:

• As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ;

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you ;Apply Today!