IT Manager

Northampton, Northamptonshire
ALLEGIANCE TECHNOLOGY LTD

IT Manager

My client, based in Northampton, in search of an experienced and dynamic IT Manager to support the Head of IT in managing and maintaining their internal software, hardware, and infrastructure systems. They are looking for someone with strong leadership skills, technical expertise, and strategic thinking to drive their IT initiatives forward. As the IT Manager, you will collaborate closely with cross-functional teams and third-party providers to ensure our IT infrastructure is secure, compatible, and scalable.

Salary: 60,000- 70,000 DOE

Responsibilities:

Technical Leadership

• Develop a strategic roadmap for our infrastructure and business systems.
• Oversee day-to-day technical operations to ensure optimal uptime.
• Collaborate with various teams to align IT initiatives with business goals.
• Stay updated on emerging technologies and industry trends.
• Work closely with the Head of IT and other departments to understand operational challenges and priorities.

Team Development and Management

• Lead and mentor a team of IT professionals, including recruitment and performance management.
• Cultivate a supportive work environment that encourages growth and creativity.
• Empower team members to excel in their roles.

Infrastructure, Security, and Telephony Management

• Manage our internal network and remote sites.
• Ensure data security, disaster recovery, and system uptime.
• Implement best practices for scalability and efficiency.
• Develop and enforce policies related to network security and disaster recovery.
• Provide maintenance and support for the telephony platform.

Helpdesk and User Support

• Oversee the helpdesk team to ensure timely resolution of user issues.
• Prioritize support requests and develop effective resolution plans.
• Manage licensing and compliance.

Troubleshooting and Problem Solving

• Diagnose, resolve, document, and communicate technical issues.
• Collaborate with vendors and third-party providers.
• Implement preventive measures to minimise system downtime.

Experience:

• Minimum of 10 years of IT management experience.
• Proven track record of leading successful IT teams.
• Strong understanding of IT infrastructure environments.
• Excellent IT skills with a keen business sense.
• Experience with ERP systems.
• Proficiency in Microsoft 365 and Azure modules.
• Strong analytical and problem-solving abilities.
• Ability to thrive under tight deadlines and constraints.
• Knowledgeable in network administration, cybersecurity, and cloud technologies.
• Familiarity with Dark Trace, Microsoft Dynamics GP, CRM, Power Apps.

If you are a skilled IT Manager, with both hands-on and hands-off experience, please apply today!

Key words: IT Manager, IT Leader, Team Leader, Head of IT, Helpdesk Manager, Service Desk Manager, Help Desk Manager, ICT Team Leader, Service Desk Lead, Support Team Lead, Technical Lead, IT Lead, Help Desk Team Lead, Helpdesk Supervisor, IT Support Lead

Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Bedford, Corby, Rushden, Cranfield, Huntingdon, Milton Keynes, Bletchley, Peterborough, Leighton Buzzard, Stamford, Hitchin, Letchworth