IT Support Apprentice

Bradford, Yorkshire
QA

Employer description: ITWiser provide an array of managed IT services to all types of business. Our detailed service portfolio enables us to be a Managed Service Provider (MSP), a Value Added Reseller (VAR) and an IT Solutions Provider.

Overview: ITWiser are looking for a keen and ambitious IT Apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security sector.

You may be required to visit client sites from time to time so you should have your own transport and full UK driving license.

• Travel expenses will be paid and support will be provided for car insurance cost

Responsibilities:

• First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits)
• Liaising with customers to keep update regarding projects and tickets
• Checking backups and antivirus are up to date
• General admin tasks relating to service team
• Providing remote and on-site support with client devices (computers, servers and network issues)

Essential skills and experience:

• Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS
• Knowledge of android and iOS smart phones
• PC hardware components & building/repairing PC’s
• Understanding of backups and disaster recovery systems

Essential: Having a full driving licence and your own vehicle is required – as the role involves travel to client sites.

Personal qualities:

• Interest in IT (and IT security), including hobbies and/or education within IT
• Have a ‘can do’ attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems
• You should be able to work well in a team environment
• Ability to handle customers queries with empathy and tact

Entry requirements:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working hours:8.30am – 5pm.

Benefits:

• Travel expenses will be paid
• Employer will also cover a large proportion of Business car insurance
• 28 days holiday (including bank holidays)
• Free on-site parking
• Friendly atmosphere
• Free tea/coffee
• Good learning opportunities for apprentices
• Company laptop will be given

Future prospects:Permanent employment after successful completion of apprenticeship.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. Apply now!