My client are one of the most recognisable names in IT and have some of the best people in the industry working for them. This role is in their Managed Print team.
They’re top partners with all of the top Vendors which for you, means you get to work with the best technology, the best people, the best training, the best certification programmes and the best environment to grow!
Why?:
Stacks of progression (in any technology you wish to learn)
Certification programmes (in any technology you wish to take them in)
Latest, cutting-edge technology
People first culture
Technologies:
Managed Print
Printer Issues
Printer break fix
Chance to learn ANY of the below whilst on the job; Azure, M365, Network, Cyber, Security
Responsibilities:
Develop, build, and maintain technical and personal rapport with clients.
Be a lead Print Engineer within the business
Customer facing support
Remote support
All printer focused
Try and find solutions to problems and fix them – prevent not just cure
Identify root cause if customer escalations and strive towards a “zero rework” mindset
Ensure high levels of incident ownership through incident life cycle to a satisfactory conclusion
Analyse customer problems and provide suitable solutions within SLA timescales
