Senior ICT Technician

Peterborough, Cambridgeshire
Connexa

Senior ICT Technician

We are seeking an experienced ICT Technician to join our dynamic team. As a vital contributor to our organization, you will play a pivotal role in ensuring the seamless operation of IT systems and services, adhering to best practices and maintaining a high level of service delivery. This role involves working closely with a diverse range of internal and external stakeholders to uphold IT standards and contribute to the achievement of organizational objectives.

Key Responsibilities:

• Adherence to organizational policies, procedures, and confidentiality requirements.
• Ensuring work is executed in compliance with relevant legislation and procedures, including embedding GDPR principles.
• Flexibility in accommodating business needs, potentially requiring varied work hours.
• Participation in performance management and training initiatives.
• Awareness of safeguarding principles, with a responsibility to report any concerns in alignment with organizational policies.
• Completion of an enhanced disclosure and barring check (DBS) as a requirement for the role.

Key Duties:

• Taking autonomous actions, drawing upon your experience and expertise to make informed decisions aligned with the role’s responsibilities.
• Providing guidance, support, and constructive challenges to team members.
• Offering professional insights and advice to colleagues and stakeholders within the organization.
• Efficiently handling work instructions from senior management, ensuring their timely execution.
• Initiating, overseeing, and leading multiple concurrent work streams.
• Developing well-structured plans to mitigate risks and capitalize on opportunities.
• Assisting academy staff and stakeholders in optimizing their IT usage.
• Applying your experience to challenge and improve existing practices.
• Diplomatically addressing historical issues and turning them into effective enhancements.
• Utilizing statutory and regulatory guidance to guide workstreams, actions, and risk management.
• Confidently presenting to relevant groups or committees and seeking necessary approvals.
• Collaborating with peers to drive improvements across the organization.
• Acting as a trusted advisor for all IT service-related matters.
• Engaging in informal meetings and team briefings to enhance understanding of corporate values, objectives, and local contexts while fostering positive relationships.

Qualifications and Experience:

Essential:

• Strong numeracy and literacy skills.
• Demonstrated experience in desktop and user support.
• Solid understanding of infrastructure, server support and management.
• Knowledge of backup and recovery best practices.
• Experience supporting local area networks, routing, switching, and structured cabling.
• Familiarity with anti-malware software, network security, and systems management.
• Desirable:
• Degree in computing or computer science with focus on IT Systems Management or equivalent.
• Experience in disaster recovery planning.
• Proficiency with Windows operating systems, hardware, and audio-visual technologies.
• Proficiency in Windows and PowerShell scripting.
• Familiarity with Microsoft tools: Active Directory, Group policy, DHCP, DNS management, SCCM, Azure AD, Microsoft 365.
• Exposure to ‘Green technologies’ and energy reduction strategies.
• Familiarity with Cyber Security procedures and protection against cyberattacks.
• Experience in Wi-Fi technology management.
• Implementation of Data Protection/GDPR guidance.
• Familiarity with Office productivity tools and Microsoft Teams.
• Experience in interpreting Government legislation related to schools.
• Successful project management experience.
• Skills in system evaluation and performance improvement.

Skills and Abilities:

Essential:

• Strong communication skills, both verbal and written, for effective interaction with diverse audiences.
• Proficient problem-solving skills, able to analyze, interpret, and resolve IT issues.
• Ability to meet standards and deadlines while maintaining attention to detail.
• Strong relationship-building skills to collaborate across different teams.
• Excellent organizational skills with proactive initiative, both independently and within a team.
• Desirable:
• Proficiency in project management, including design and planning.
• Flexible approach to work to ensure efficient service delivery.
• Capability to work effectively under pressure, meet deadlines, and achieve outstanding results.
• Team-oriented mindset, fostering collaborative work environments.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK’s fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.