Senior Manager, IT Operations

Metrea

Company Overview

Metrea is a defence company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air, Space, Electromagnetic & Cyber, and Simulation. Metrea Management provides central services to 12 global business units via Operations, Solutions, Strategy, Legal, and Finance teams.

Position Summary

Reporting to the VP of Enterprise IT Operations, The IT Operations Senior Manager is responsible for the hands on oversight of workstreams relating to Systems, Security and Network support for the UK and Europe. This person will be tasked with supporting the current technology ecosystem and making recommendations which future-proof the IT model to support long term business growth. Having worked in a similar industry, the IT Operations Senior Manager will have the knowledge and experience to further develop the Support function of IT Ops while also working closely with UK/EU Business Units that have hybrid systems environments. In close collaboration with the IT Operations team globally, the IT Operations Senior manager will act as the IT Ops representative for UK/EU ensuring that the Enterprise IT objectives and goals are met, while ensuring the specific requirements of UK/EU Business units are captured, planned for and delivered as part of the Enterprise IT Operational Planning.

This person will be responsible for leading a small team of regionally-based, first line support engineers tasked with supporting approximately 200 employees across the UK

Role & Responsibilities

• Own the IT Operations Support for Metrea’s UK/EU Systems, Security and Infrastructure requirements
• Develop the Systems & network support capabilities across all offices in UK and EU
• Contribute to the negotiation of all 3rd party contractual agreements
• Support in all IT compliance certifications and standards for UK/EU
• Collaborate with other specialist IT teams across the business
• Management of first/second line support team, providing mentorship and feedback in order to grow capability within the function

Competency Statements

• Experience working as a IT Operations Manager as it relates to the seniority and complexity of the role
• Experience of successfully delivering large scale projects in cloud and hybrid environments
• Experience of working with all Microsoft 365 products, Azure, Azure pipeline, Cloud & on premise server support, AWS
• Experience working with globally located Business Units, IT teams and vendors
• Strategic, forward thinking approach with a passion for innovation and change
• Thrives in a fast-paced, ambiguous environment

Bonus Points

• Experience of working within NIST frameworks
• Experience working to ISO:27001 accreditation
• UK Security clearance
• Experience working in defence, aerospace, military

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company deems necessary.